Dear Zappos,
I would like to thank you for allowing my credit card information to be stolen. I especially enjoyed your light-hearted, almost joking email about it. Especially the part where you told me that only the last 4 digits of my credit card were taken and therefore, I was most likely "safe". Tell me, what are the chances that the very same day you let me know this, that my credit card company also let me know that there have been fraudulent charges on my card, exceeding $200. REALLY? I suspect it is not a coincidence. I also think that you should have returned my email by now, 24 hours later.
I think it only right to warn other customers, don't you? Especially when my credit card company representative told me that I was not the first customer who was in this predicament that had reported also receiving the letter from Zappos. Fortunately, my credit card company has had outstanding customer service regarding this situation. The same cannot be said for you right now.
Sincerely,
Me, the mom who only wanted to buy her son a pair of soccer cleats from you
8 comments:
OMG! :(( thank goodness your cc company caught it.
Loser zappos! I've never shopped with them I don't think I ever will now!
Oh My! I will steer clear of this company.
Ugh, I've had my credit card number stolen and it sucked. However, in all fairness, credit card numbers weren't stolen in the Zappos breach (and the email they sent to customers, including me, stated as much.) I work in the tech industry and am confident that my credit card number could not have been stolen based on the description of this security breach.
EGADS.
There's a lot of this going on more than we ever think as mine was also stolen last week. It's a bit scarey really. I'm glad your CC company have been good about it.
Hope you enjoy the rest of the week.
OMW......that's horrible. I am sorry for you and shame on them for their bad customer service.
Oh man!!!! I heard about this on the news. Bummer! Glad the credit card company was on top of things.
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