I would like to thank you for allowing my credit card information to be stolen. I especially enjoyed your light-hearted, almost joking email about it. Especially the part where you told me that only the last 4 digits of my credit card were taken and therefore, I was most likely "safe". Tell me, what are the chances that the very same day you let me know this, that my credit card company also let me know that there have been fraudulent charges on my card, exceeding $200. REALLY? I suspect it is not a coincidence. I also think that you should have returned my email by now, 24 hours later.
I think it only right to warn other customers, don't you? Especially when my credit card company representative told me that I was not the first customer who was in this predicament that had reported also receiving the letter from Zappos. Fortunately, my credit card company has had outstanding customer service regarding this situation. The same cannot be said for you right now.
Me, the mom who only wanted to buy her son a pair of soccer cleats from you